At the end of the program, the participant will be able to:
1- Knowing the concept and importance of customer service
2- Knowing the types of customer service
3- Defining the service in the Saudi work environment
4- Knowing the mutual service between the customer and the service provider
5- Know the concept and importance of effective communication
6- Knowing the role of communication in developing the relationship with the customer
7- Defining the skills and capabilities of the service provider
8. Knowing customer patterns and how to deal with them
9. Determine the custo
